Our Terms and Conditions
All clients agree to the following terms and conditions. Where the client is unable to do so Arusha Medivac will not be able to assist the client. We will act on the advice of medical professionals for the best interest of the client and the Arusha Medivac team.
Coverage is underwritten on the premise that the clients have health insurance in place whilst they are in Tanzania. Details of the insurance cover will be obtained at that time of registration. Travel/Health insurance is a requirement in the event of an emergency where criteria for a free flight is not met. Our membership fees DO NOT cover medical expenses incurred at hospitals nor physical doctor consultations. This will have to be paid by the client.
The team of Arusha Medivac will do everything in their ability to assist the client where possible to meet their flight requirements however, Arusha Medivac reserves the right to use their own judgement in relation to the safety of the client, the team and the aircraft. All final decisions on whether to assist a client falls with Arusha Medivac.
Arusha Medivac will contact a medical professional on the patients’ behalf where they believe it is necessary to do so. Arusha Medivac will provide the highest level of medical service but does not take responsibility for the worsening condition or the demise of the client.
Psychiatric - The Provider reserves the right to refuse to serve a client where the safety of the team, aircraft or patient is at risk for psychiatric reasons. In the event the Provider agrees to assist psychotic patient, the team reserves the right to sedate and restrain the patient as needed.
In case of Search and Rescue - in the event the Corporate does not have a confirmed location of the Patient that requires the Provider to dispatch the airplane in attempt to locate the Patient, the quote will be dependent on the number of hours flown.
Arusha Medivac is restricted geographically in area of operation to flights within Tanzania and into Nairobi, Kenya.
Payments to clients will be invoiced and sent to the client, where they can opt to pay via Cash, Cheque, Bank Transfer or Credit Card via and online payment link. For Credit Card payments there will be a 6% additional fee charged to the client. Payment must be made before coverage is deemed effective.
Fraud, whether attempted or actual, will be treated very seriously. Any detected fraud will render the subscriber liable to pay in full any costs incurred by the Provider.
Cancellation/Refund Policy:
Members can cancel their membership at anytime.
Request to cancel your membership by emailing info@arushamedivac.org.
Once a membership is cancelled, all members associated with the membership will lose access.
Membership fees are non-refundable.
Fee For Service clients can cancel their call request at any time BEFORE the plane takes off or is Airborne. If the plane is already in the air and a cancellation occurs, client will still have to pay for the distance covered in the air.